Refund Policy for Primate Safaris
Booking Terms & Conditions
1) All quotations are net /non-commissionable and inclusive of statutory taxes/levies.
2) Once a booking is confirmed, an invoice will be sent, after which payment should be made immediately to secure bookings.
3) We shall NOT be liable for any excursions or extra services NOT booked through our offices while on tour.
4) For payments made in cash, US Dollar notes older than 2010 are not accepted, US$ 2 bills not accepted as well.
5) Invoices are subject to a fee of US$ 35.00 towards International Bank Telegraphic transfer charges.
Gorilla & Chimpanzee Permits
Gorilla & Chimpanzee permits are confirmed upon payment for the same to Uganda Wildlife Authority (UWA), who will confirm the permits on first come first serve basis. Primate Safaris Ltd shall NOT be held responsible if at the time of receipt of payments the permits will not be available.
Kindly note;
a) Gorilla Permits based on current Government Park Tariffs. Park fees are subject to change without prior notice.
b) Gorilla permits are non-refundable & non-transferable
Cancellation Policy
The cancellation policy for safari sector excludes permits policy:
a) To cancel any reservation, Primate Safaris Ltd must be notified in writing as soon as possible.
b) Notice of cancellation is only effective when it is received in writing.
c) In such case the following cancellation charges will be payable on accommodation and related
services:
i. If cancelled 60 days and over – No charges.
ii. If cancelled 59 – 36 days and under, 45%% cancellation charges will apply
iii. If cancelled 35 – 16 days and under, 75%% cancellation charges will apply
iv. If cancelled 15 days and under, 100%% cancellation charges will apply
d) Unused portion of any Safari or Tour is not refundable.
e) The small and up market properties such as Buhoma Lodge, Ishasha Wilderness Camp, Nile Safari Lodge, Apoka Lodge, Clouds Gorilla Mountain Lodge, Sanctuary Gorilla Forest Camp, Semliki lodge and Pineapple Bay and any other as advised at the time of quotation/booking may require a non- refundable deposit to guarantee bookings. This will be communicated at the time of booking.